Frequently Asked Questions

🛒 Ordering & Hiring Info – Frequently Asked Questions

How do I place an order?

You can place your order by phone or email. Once received, we’ll send you a quotation and booking confirmation.
To confirm your order, simply sign the booking confirmation and return it along with any required payment.

Is there a minimum order?

Yes, there is a minimum order of $500 (excluding delivery) for delivered hires.
However, there is no minimum order for dry hires (where you collect and return the items yourself).

Please note that availability may be affected by damage, loss, or items being out of service. While we can't be held liable for circumstances beyond our control, we’ll always do our best to source suitable replacements or substitutes.

How do I get a price?

To receive a quotation, please email us at hire@stagingdimensions.com.au. In your email, please include the following details:

• Item(s) you’re interested in

• Event date

• Delivery or dry hire

• Times

• Event location

• Contact details

• Access details

We will respond with a tailored quote within 24–48 hours.

What is the Hire Period? What if items are returned late?

The hire period is stated in your Rental Documents.

• For hires starting Friday or including a public holiday, return is allowed on the next business day without extra charges.

• We may request weekend/public holiday returns at a pre-arranged fixed time, depending on operational needs.

• Hires over 4 days but within a week are charged at weekly rates.

• Anything beyond a week incurs double rates.

• Late returns will incur a percentage-based fee on the hire rate.

📞 Please notify us immediately of any delays or changes.

When can I collect my order?

Collections are available Monday to Friday, 9:00 AM – 4:30 PM at:
📍 30 Millway Street, Kedron QLD 4031

Do you deliver?

Yes, we deliver within Queensland (QLD) only. For delivered hires, there is a minimum order of $500 (excluding delivery). Delivery charges vary depending on the location and vehicle size.
Speak to our sales team for a quote.

Deliveries are:

• Packed securely

• Sent to venue reception/loading dock

• Dispatched on the booked date prior to close of business
  Specific delivery times can be arranged in advance (extra charges may apply).
  ⚠️ Please note: We are not liable for delays beyond our control once in transit.

What if something is lost or damaged?

Lost or damaged items will be charged at replacement cost. You’ll receive a damage/shortage report and have 7 daysto either return missing items or settle your account.

💡 Tip: For busy corporate or public events, consider hiring security or staff to monitor guest exits — especially when using high-value props or décor.

What if the linens are damaged or stained?

• Damaged items will be charged at replacement cost.

• If we can remove stains, you may only be charged for specialist cleaning.

✅ Linen Care Tips:

• Avoid mildew: Never pack wet linens in plastic.

• Watch out for wax: Candle wax can stain. Use mirror bases under candelabras or opt for LED or waxless candles.

• Cigarette burns make fabric unusable and will be charged for.

• Spray tan: Expect some loss (up to 10%) of chair covers due to irreversible staining, particularly on light colours.